Public Utilities - Water Department


To become the recognized source for safe reliable drinking water and environmental protection for all citizens of Columbus County through a unified system.


To provide the highest quality of drinking water and wastewater services to its customers at the lowest possible cost while protecting the environment and maintaining its assets for a sustainable future.

Water bills are due by the 25th of the month.  Bills are considered late if not paid by 5:00 PM on the 25th day of the month and a delinquent fee of $35.00 will apply.  Water bills not paid by the 25th of the month will be cut off.  Service will remain cut off until the user has paid the total bill along with the delinquent fee of $35.00.  Tampering with water meters could result in a $500.00 fine plus any cost to replace damage.  No after hour service is available.

Regardless of whether or not payment is made with the IVR Payment System, Web Payment System, or placed in the drop box at the Public Utilities Department after 5:00 PM on cut off days, services will not be restored until the following business day.  If the customer turns their water back on, a penalty will be applied to their account for tampering with County property.

Bills are due by 5:00 PM on the 25th of the month regardless of any holiday that is being observed and whether or not the office is open for business.  Payments can be made by using the IVR Phone Payment System or the Online Bill Payment System.  Payments made with the IVR Phone Payment System, Online Bill Payment system, or payments placed in the drop box after 5:00 PM on the 25th of the month will be subject to a delinquent fee of $35.00.

Payment Options:

1.By mail at 612 North Madison Street, Whiteville, N.C. 28472

2.In person at Columbus County Public Utilities, (an after-hours depository box is provided at the office.)  There is a $25.00 service charge for returned checks.

3.IVR Payment System, 888-626-9063

4.Online Payment System,

Contact Us

Office Hours: 
Monday - Friday 8:30a - 5:00p

612 N. Madison Street 
Whiteville, NC 28472

Harold Nobles
(910) 642-5257 voice
(910) 642-1041     fax

Pay Your Bill

IVR Phone Payment System   888-626-9063


Click HERE for Online Bill Payment System

Location Map

2019 Water Quality Reports