Public Utilities - Collections

Payment Options:

IVR Phone Payment System   888-626-9063


Click HERE for Online Bill Payment System


2022-2023 Public Utilities Rate & Fee Schedule

Utilities Department Customer Service Policy

Contact Us

Office Hours: 
Monday - Friday 8:30am - 5:00pm

810 Pinckney St
Whiteville, NC  28472
(910) 642-5257 

Melanie Hester
Interim Finance Director
Customer Service Manager/Financial Specialist
910-642-5257 Ext 302

Talisha Gibson
Assitant Billing/Collection Supervisor
910-642-5257 Ext 302

Please sign up for the
CodeRED Notification System

Residents within Columbus County are strongly encouraged to sign up for CodeRED Notifications.  Please visit to enter your contact information so that you can start receiving important notifications from Columbus County.   

 CodeRED is a new Columbus County service by which County officials can notify residents by telephone about emergency situations or critical community alerts.  CodeRED was designed by public safety officials for public safety officials.  For more than 25 years, CodeRED has helped organizations and agencies in the U.S. deliver emergency alerts quickly and reliably to help save lives.

 The system is capable of sending messages to people affected by a particular situation or to the entire population throughout the County.  For example, the system has the capability to send messages to all residents that would be affected by a widespread emergency such as a hurricane.  The system also has the capability to issue notices to the public in particular situations such as a water main break or a boil water advisory.  CodeRED will also call you and your neighbors to deliver very important health advisories.